Delete your data

How to have your information deleted from PixelChat. Our Privacy Policy explains everything we hold, why, and for how long.

1. Merchants

When you uninstall PixelChat from your Shopify admin, Shopify sends us a data-erasure request about 48 hours later. We then delete your store's conversations, knowledge base, enquiries and follow-up requests, sign-in tokens, analytics and settings. You don't need to ask us.

If you reinstall PixelChat before that request arrives, we keep your data and the service continues; it is deleted the same way after a later uninstall.

We keep your billing records for 6 years after they end, for our accounts. They contain no shopper data. Deleted data can remain in encrypted backups for up to 14 days.

2. Shoppers

If you chatted with a store's PixelChat assistant, ask that store to delete your data, as the store controls it. When you do, Shopify passes the request to us and we delete matching conversations, contact-form messages and follow-up requests, including those identified only by an email address or phone number you gave in the chat.

You can also email support@pixelchatapp.com with the store's name and the email address or phone number you used in the chat. If you email us, we'll pass your request to the store.