Why can't the assistant find a product?
The assistant searches your live catalogue, so a product has to be published and visible on your storefront.
Last updated · 23 Sep 2026Troubleshooting
Check the product is published and visible
The assistant searches your live catalogue — the same products shoppers can see on your storefront. A product has to be published and visible there before the assistant can find it.
Newly added products
Products you've just added can take a few minutes to become searchable. If a new product is missing, wait a few minutes and ask again.