Why can't the assistant find a product?
The usual reasons a product doesn't appear in the assistant's search results.
Last updated · 25 Sep 2026Troubleshooting
- It isn't published to your online store. Check the product's status is Active and that it's available on your Online Store sales channel.
- It's sold out in every variant. Products with no stock in any size or colour drop out of search. If one variant comes back in stock, the product reappears.
- It's brand new. New products can take up to about 10 minutes to become searchable.
- The shopper used a very different word. Search matches what the product is called and described as. If shoppers use a different term — "jumper" for a product listed as "sweater" — mention both words in the product description.