Troubleshooting
Fixes for the most common problems.
4 articles
- The chat bubble isn't showing on my storeIf PixelChat is installed but the chat bubble doesn't appear, the app embed usually needs switching on in your theme.
- Why can't the assistant find a product?The assistant searches your live catalogue, so a product has to be published and visible on your storefront.
- Seeing the chat on a development storeDevelopment stores are password-protected, so preview the storefront while logged in.
- The assistant gave a wrong or outdated answerWhere answers come from, and how to correct them.
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