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Using PixelChat on a development store

What to expect when you test PixelChat on a password-protected store.

Last updated · 25 Sep 2026Troubleshooting

Development stores and stores that haven't launched yet have a storefront password. PixelChat works on them, with a few differences.

  • You'll need to be past the password page to see the chat. Enter the store password first.
  • Search, answers, add to cart and order lookup all work.
  • One extra check can't run. When a product doesn't appear in search, the assistant normally double-checks whether it exists but is sold out. The password page blocks that check, so on a password-protected store the assistant answers from its search results alone.
  • Development stores can't remove the password. Shopify doesn't allow it. Your live store won't have this limitation.

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