The chat bubble isn't showing on my store

1. The app embed is switched off

The setup guide on the PixelChat home page shows whether the chat is on in your published theme. If it isn't, click Open theme editor. The theme editor opens with the PixelChat embed already switched on — just click Save.

To switch it on by hand instead:

1. 1Go to Online Store → Themes → Customize.
2. 2Open App embeds.
3. 3Switch on PixelChat.
4. 4Click Save.

Screenshot placeholderAlt text: The Shopify theme editor with App embeds open and the PixelChat toggle switched on

If you use more than one theme, the embed must be on in the published theme.

2. The setup wizard isn't finished

The chat stays hidden until the setup wizard is complete. Open PixelChat in your Shopify admin — if the wizard appears, finish it.

3. Your store is password-protected

If your online store has a password page (common on new and development stores), shoppers — and you — only see the chat after getting past it. Enter the store password, then check again. See Using PixelChat on a development store.

Still not showing?

Clear your browser cache, try a private window, and check the page isn't a checkout page. Then email support@pixelchatapp.com with your store URL.

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