Getting started with PixelChat
The four steps from installing the app to having the assistant live on your storefront.
Last updated · 23 Sep 2026Getting started
Setting up PixelChat takes four steps. None of them need code.
Install from the Shopify App Store
Find PixelChat on the Shopify App Store and install it on your store. TBC · App Store listing link and install button wording
Screenshot placeholderAlt text: The PixelChat listing on the Shopify App Store, with the install button visible
Complete the onboarding wizard
The first time you open PixelChat, a short wizard asks for:
- Industry — sets a starting template for what you sell
- Assistant name — the name shoppers see in the chat
- Welcome message — the first thing the assistant says
- Tone — how formal or casual the assistant sounds
- Colours — so the chat matches your store
Enable the app embed
The chat only appears on your storefront once the PixelChat app embed is switched on in your theme.
- In your Shopify admin, go to Online Store → Themes.
- On your current theme, click Customize.
- Open App embeds.
- Switch on PixelChat.
- Click Save.
Screenshot placeholderAlt text: The Shopify theme editor with the PixelChat app embed switched on
Add your policies and FAQs
Open Knowledge in PixelChat and add your store policies and frequently asked questions. The assistant answers shipping, returns and other store questions from these entries.