Plans and pricing
The three plans, what each includes, and how Shopify bills them.
Last updated · 24 Oct 2026Billing
Every plan answers shoppers from your catalogue, policies and orders, adds to cart in the chat and hands off to your team. Prices are in US dollars, billed by Shopify every 30 days.
| Plan | Every 30 days | Conversations included | Each extra conversation | Default spending limit |
|---|---|---|---|---|
| Starter | $29 | 100 | $0.40 | $50 |
| Growth | $79 | 400 | $0.30 | $150 |
| Scale | $250 | 1,500 | $0.25 | $400 |
What each plan includes
- Every plan: product search and live stock, add to cart from the chat, order lookup (no account needed), answers from your policies and FAQs, handoff to your team by WhatsApp or email, a usage meter, and analytics: conversations, handoffs, adds to cart and top questions.
- Growth adds proactive messages and advanced analytics: trends, CSV export and sales after a chat add-to-cart.
- Scale adds priority support.
Enterprise
For stores with 3,000+ conversations a month: a custom allowance, custom pricing and dedicated support. Email support@pixelchatapp.com. Once we've agreed it, your plan appears on your store's Plans page for you to choose.
How billing works
- Charges appear on your store's Shopify bill, in US dollars, and Shopify collects them.
- Plans are billed every 30 days from the day your plan starts, not by calendar month.
- On a development store, PixelChat uses test charges, which aren't billed.
Choosing a plan
- Open Plans in PixelChat.
- On the plan you want, click Start free trial. If your store has already used its trial, the button says Choose and the plan's name.
- Approve the charge on Shopify's page.
When the chat is hidden
The chat shows on your storefront only while your store has an active plan, including during the free trial. It's hidden:
- before you choose a plan, or while your approval on Shopify's page is pending;
- while Shopify has paused your store's billing. The home page then says Shopify has paused your store's billing; the chat comes back once your store's Shopify bill is settled, with nothing to change in PixelChat.