Changing your plan
Switching to another plan, and how Shopify prorates the fee.
Last updated · 24 Oct 2026Billing
- Open Plans in PixelChat.
- Under Change plan, click Switch to and the plan's name.
- Approve the charge on Shopify's page.
Your new plan starts at once, with a new 30-day billing period. When you change plan, Shopify credits the days you haven't used, and conversations you've already used beyond those days count toward your new plan. Nothing is charged twice. During the free trial, switching keeps the days you have left.
To stop paying for PixelChat instead, see Cancelling your plan.