Cancelling your plan
How to cancel, and what happens to your plan and your store's data.
Last updated · 24 Oct 2026Billing
There's no contract: you can cancel any time. To cancel, uninstall PixelChat:
- In your Shopify admin, go to Settings → Apps.
- For PixelChat, click ⋯ (Menu), then Uninstall.
- Choose a reason if you like, then click Uninstall.
- Shopify cancels your plan straight away. There's no refund or credit for the current 30-day period, or for extra conversations already charged.
- Uninstalling also removes your store's PixelChat data: conversations, messages, knowledge entries, settings and analytics. About 48 hours after you uninstall, Shopify asks us to erase it, and we delete it then. Billing records are kept until they expire. See How long data is kept.
Reinstalling later
If you reinstall PixelChat, your store doesn't get a new free trial. If you reinstall within the same 30-day billing period, what you used in it still counts toward your new plan. A discount code you've redeemed carries over for the 30-day periods it has left.