Adding a knowledge entry

Knowledge entries are the questions and answers you write yourself — the things shoppers ask that aren't in your policies or product pages. On the Knowledge page in PixelChat, they're listed under Your answers.

Good candidates:

• Delivery times to specific countries
• Warranty terms
• Sizing advice across your range
• Care and washing instructions
• Gift wrapping, personalisation, click-and-collect

Add an entry

1. 1Open Knowledge in PixelChat.
2. 2Under Your answers, click Add answer.
3. 3In Question, write the question the way a shopper would ask it. In Answer, write the answer the way you'd reply by email.
4. 4Click Save in the bar at the top of the page.

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Tips

• One topic per entry. "Do you ship to Canada?" and "How long does delivery take?" are two entries.
• Say it plainly. The assistant quotes your answer, so write it the way you want shoppers to read it.
• Include the limits. "Free returns within 30 days, unworn, with tags" answers the next question before it's asked.

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