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Adding to cart

How shoppers add products to their cart without leaving the chat.

Last updated · 3 Oct 2026Shopping features

When a shopper asks to add something, the assistant adds the exact variant — size, colour and quantity — to their cart and confirms it in the chat.

The confirmation reads Added to your cart, with two links:

  • View your cart opens your theme's cart drawer. On themes without one, it opens the cart page in a new tab.
  • Proceed to checkout takes the shopper straight to checkout.

The same line is still there if the shopper reloads the page.

The assistant adding a product to the cart, with the confirmation in the chat (opens the full-size image)

If a variant is sold out, the assistant says so and suggests alternatives rather than adding it.

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