Billing emails
The emails PixelChat sends about your plan, and when.
Last updated · 24 Oct 2026Billing
PixelChat emails your store's Shopify account email address. Each email names the page to open in PixelChat rather than linking to it. Reply to an email to reach our support team.
| When it's sent | |
|---|---|
| 80% of your limit used | Extra conversations reach 80% of your spending limit in a 30-day period |
| Limit reached | The limit is reached: new chats now show your team's contact buttons |
| Free trial's conversations used | The trial's included conversations are used |
| Free trial ending | 3 days before the trial ends |
| Discount active | A plan with a discount code starts |
| Discount ending | 7 days before your discount's last period ends |
The 80% and limit emails are sent at most once per 30-day billing period, and changing plan starts a new period. See Extra conversations and your spending limit. The PixelChat home page shows the same warnings.