Turning the chat on and off
How to show or hide PixelChat on your storefront, and how to switch proactive messages on or off.
Last updated · 3 Oct 2026Getting started
Hide or show the chat
The chat appears on your storefront through the PixelChat app embed in your theme. The setup guide on the PixelChat home page shows whether it's on in your published theme.
- Go to Online Store → Themes → Customize → App embeds.
- Switch PixelChat off to hide the chat, or on to show it.
- Click Save.
Nothing is lost when you switch it off. Your settings, knowledge entries and recent conversations stay in PixelChat.
Proactive messages
Proactive messages — the assistant speaking first when a shopper seems stuck — have their own switch in Settings, under Proactive messages. They're off until you turn them on. See Proactive messages.
Removing PixelChat completely
Uninstall the app from Settings → Apps in your Shopify admin. About 48 hours later, Shopify tells us to erase your store's data, and we delete it. See How long data is kept.